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Abstract Sculptures
7 day Money back Guarantee

100% Satisfaction Guaranteed!

money back guarantee

All orders placed through the PicPerfect website are 100% protected by our 7 Day Money back Guarantee. If you are not happy with your Sculpture due to damage or a fault, we will return it for a refund or exchange. Please see our returns policy for details. PicPerfect's Sculptures are of a very high standard, and if you do find a fault or damage just let us know within the 7 day period and we will organise a refund or exchange for you.

When does the 7 days start?
The 7 Day period will start from the date you received the Sculpture; this is usually based on the signing of the consignment note from the courier. If a consignment note is not available, we will start the 7 days from the despatch date plus 2 to 6 days, depending on where you are located.

How do I make a claim?

Simply fill out the form on the returns form page. Containing your order details and photographs of damage or fault and we will reply with a confirmation and instructions. Please do not return the Sculpture until you are instructed to do so.

Who pays for the freight?

The customer will be liable for any freight costs to return the Sculpture back to PicPerfect. PayPal will then refund your return shipping cost. Click here to learn how... In the event of an exchange, PicPerfect will cover the cost of shipping a new Sculpture back to you.

Where do I send the Sculpture?

We will advise you where to send the Sculpture once we confirm the return application.

How do I return the Sculpture?

You must arrange for the Sculpture to be returned to us via AusPost with tracking, you will be provided with an address. In all circumstances, the Sculpture should be in its original packaging and be suitably packed and protected from further damage during transit.

How much do I get back?

You will be refunded the original purchase price of the Sculpture being returned, less delivery cost.

When will I get the money?

PicPerfect will refund the money within 24 hours of receiving the Sculpture in question. Please note that it may take a couple of days for the bank to clear funds to your account or credit card. We will advise you once the refund has been issued.

How will I get the money?

PicPerfect will refund the money to the original account used to purchase the Sculpture. No other form of refund (apart from crediting your account) will be issued.

What will PicPerfect not refund?
PicPerfect will not refund any surcharges incurred during the transaction.
PicPerfect will not refund due to change of mind. (So please choose carefully)

What if I want to exchange?

If the Sculpture is damaged or has a fault... No problem, just let us know and we will organise for a replacement to be delivered to you. Return shipping to the customer will be to our account.

What if the Sculpture is damaged during transit?

If you receive the parcel in a damaged condition and you suspect that the Sculpture is also damaged, please do not accept it. We will hold the courier liable. Contact us immediately at and we will send you a replacement.


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Customer Reviews
Customer Reviews By in Australia Date uploaded: June 17, 2017 4.5 stars
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